FAQ

License Questions

Is the license per user, organization, or machine?

The license can be installed on one workstation. Many users are allowed to use the installation if only one user can be logged in. If the license is installed on a Terminal Server or Citrix Server then you need a license per user with access to the software.

Are there additional mandatory cost or subscriptions?

No. 

Is support and upgrades included with the license?

You get one year of free upgrades and support with the purchase of the license.

Do you have a return policy?

You will get a full refund within 30 days after the purchase if you are not happy with the product.

What is the delivery time?

The product is delivered minutes after the payment is cleared. It all happens automatically and online.

What is the delivery method and cost?

Products are delivered electronically via email. There are no delivery costs.

Technical Questions

Why do I have an instance of msiexec.exe in my task manager after installation?

The Windows Installer is a service. Before the first installation is started, you may not see msiexec.exe in your list of tasks in Tasks Manager. During installation, you will typically see multiple instances of msiexec.exe in the task list. Some of them are running in the context of the user who started the installation. Others are running as the SYSTEM user.

After the installation has ended, you normally see an instance of msiexec.exe owned by the SYSTEM user. This will most likely stay there until your machine is rebooted. This is normal behavior.

Can my MSI install silently if my wrapped setup cannot?

No. Your wrapped setup must support silent installation if the resulting MSI should be able to install without user interaction. 

Resellser Questions

Do you have a reseller program?

Yes. Please contact us for more information if you plan to resell our products.